Privacy Policy

This Privacy Policy describes how Anthony's Coal Fired Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects information about you when you visit our website at anthonyscoalpizzas.top, place an online order, subscribe to our newsletter, or otherwise interact with our services (collectively, the "Services"). We are committed to protecting your privacy and handling your personal information with transparency, integrity, and care.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described herein. If you do not agree with this Policy, please discontinue use of our website and Services immediately.

This Privacy Policy is governed by and construed in accordance with the laws of the United States, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), where applicable, and the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive practices in commerce. Additional state privacy laws may apply depending on your state of residence.

1. About Us

Anthony's Coal Fired Pizza operates this website and provides food ordering and related services to customers across the United States. For all privacy-related inquiries, you may contact us using the following information:

2. Information We Collect

We collect several categories of information in connection with your use of our Services. Below is a comprehensive description of each category.

2.1 Personal Information You Provide Directly

When you interact with our website, create an account, place an order, make a reservation, contact our support team, or sign up for promotional communications, you may voluntarily provide us with personal information, including but not limited to:

• Identity Information: Your first name, last name, username, or similar identifiers.
• Contact Information: Email address, telephone number, billing address, delivery address, and postal code.
• Account Credentials: Username and encrypted password for registered accounts.
• Payment Information: Credit card number, debit card number, billing address, and other financial data necessary to process transactions. Note: We do not store full payment card numbers on our servers; such data is handled by our PCI-DSS-compliant payment processors.
• Order Information: Food preferences, dietary requirements, special instructions, and purchase history.
• Communications: Any messages, feedback, reviews, or correspondence you send to us.
• Marketing Preferences: Your preferences regarding receiving promotional emails, SMS messages, or other marketing materials.

2.2 Information Collected Automatically

When you visit our website, we and our third-party service providers automatically collect certain technical and usage information, including:

• Device Information: IP address, device type, operating system, browser type and version, device identifiers, and mobile network information.
• Usage Data: Pages viewed, links clicked, time spent on pages, referring URLs, and navigation patterns within our website.
• Log Data: Server logs that record requests made to our servers, including the date and time of your visit, the pages accessed, and any errors encountered.
• Location Data: General geographic location inferred from your IP address. We do not collect precise GPS-based location data unless you explicitly grant permission through your browser or device settings.
• Session Data: Information about your browsing session, including session tokens and authentication data.

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage objects, and similar tracking technologies to enhance your experience on our website, analyze traffic, and deliver personalized content and advertising. For a detailed explanation of the cookies we use, your choices regarding cookies, and how to opt out, please refer to our Cookie Policy available on our website.

In brief, the types of cookies we use include:

• Strictly Necessary Cookies: Essential for the operation of our website, enabling features such as shopping cart functionality and secure login.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting aggregated and anonymized data.
• Functional Cookies: Remember your preferences (such as language settings or your location) to provide a more personalized experience.
• Targeting and Advertising Cookies: Track your browsing habits to deliver relevant advertisements on our website and third-party platforms.

2.4 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms, if you connect your social media account to our Services or interact with our social media pages.
• Third-party food delivery platforms and aggregators that facilitate orders on our behalf.
• Analytics providers that supply aggregated demographic and behavioral data.
• Advertising partners and marketing platforms that share data to help us reach potential customers.
• Fraud prevention and identity verification services.

3. How We Use Your Information

We use the information we collect for a variety of purposes, all aimed at providing you with a high-quality dining and ordering experience while maintaining the security and integrity of our Services.

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery or pickup arrangements.
• Creating and managing your online account.
• Processing payments and preventing fraudulent transactions.
• Communicating with you about your orders, including order confirmations, updates, and delivery notifications.
• Providing customer support and responding to your inquiries and complaints.
• Managing loyalty programs, rewards points, and promotional offers.

3.2 Website Improvement and Analytics

• Analyzing how visitors use our website to identify trends and improve website functionality.
• Conducting internal research and development to enhance our menu, Services, and user experience.
• Diagnosing technical issues, bugs, and security vulnerabilities.
• Measuring the effectiveness of our website content and features.

3.3 Marketing and Advertising

• Sending you promotional emails, newsletters, special offers, and information about new menu items or locations, subject to your communication preferences.
• Personalizing your experience by showing you content, offers, and recommendations tailored to your interests and past orders.
• Serving targeted advertisements on our website and on third-party advertising networks.
• Conducting surveys and collecting feedback to improve our marketing efforts.

You have the right to opt out of marketing communications at any time. Please see Section 8 of this Policy for details on how to exercise your rights.

3.4 Legal and Safety Purposes

• Complying with applicable laws, regulations, legal processes, or governmental requests.
• Enforcing our Terms of Service and other agreements.
• Protecting the rights, property, and safety of our Company, our customers, and the public.
• Detecting, investigating, and preventing fraudulent, unauthorized, or illegal activities.

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party companies and individuals who assist us in operating our website and delivering our Services. These service providers are authorized to use your personal information only as necessary to perform services on our behalf and are contractually obligated to protect your information. Categories of service providers include:

• Payment Processors: Companies that handle payment card transactions securely.
• Delivery Partners: Third-party delivery drivers or platforms that fulfill your food orders.
• Cloud Hosting Providers: Services that host our website, databases, and applications.
• Email and SMS Marketing Platforms: Tools used to send you promotional communications.
• Analytics Providers: Companies such as Google Analytics that help us understand website traffic and user behavior.
• Customer Support Tools: Platforms that facilitate communication between you and our support team.
• Fraud Prevention Services: Companies that help us detect and prevent fraudulent activity.

4.2 Legal Requirements

We may disclose your personal information if required to do so by law or in good faith belief that such action is necessary to:

• Comply with a legal obligation, court order, or subpoena.
• Respond to lawful requests from public authorities, including law enforcement agencies.
• Protect and defend our legal rights and property.
• Prevent or investigate possible wrongdoing in connection with our Services.
• Protect the personal safety of users of our Services or the general public.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website prior to any such transfer and outline any choices you may have regarding your information.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when participating in co-branded promotions or third-party referral programs.

5. Data Security

We take the security of your personal information seriously and implement a combination of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Secure Payment Processing: We use PCI-DSS-compliant payment processors and do not store full payment card numbers on our systems.
• Access Controls: Access to personal information is restricted to authorized personnel who have a legitimate business need to access such data. All staff with access to personal data are subject to confidentiality obligations.
• Password Protection: User account passwords are stored in hashed and salted form using strong cryptographic algorithms.
• Regular Security Audits: We conduct periodic security assessments and vulnerability scans to identify and remediate potential weaknesses.
• Data Minimization: We collect only the information necessary for the purposes described in this Policy.

5.2 Limitations

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site performance, and serve relevant advertising. By using our website without adjusting your browser settings to reject cookies, you consent to our use of cookies as described in this section and in our Cookie Policy.

You can control your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete cookies that have already been set. However, please be aware that disabling certain cookies may affect the functionality of our website.

We may use the following third-party tracking services:

• Google Analytics: A web analytics service provided by Google LLC that tracks and reports website traffic. Google may use this data in accordance with its own privacy policy.
• Meta Pixel (Facebook Pixel): A tracking pixel used to measure the effectiveness of our advertising on Facebook and Instagram.
• Other Advertising Networks: We may partner with additional advertising networks that use cookies to deliver targeted advertisements.

For more information about how we use cookies and how to manage your preferences, please review our full Cookie Policy.

8. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable law.

8.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the business or commercial purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. We do not sell personal information for monetary compensation; however, certain sharing with advertising partners may constitute "sharing" under the CPRA. You may opt out by contacting us or using any available opt-out mechanism on our website.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to that which is necessary to perform the services you request.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different quality of service because you exercised your privacy rights.

8.2 Rights Available to All U.S. Residents

Regardless of your state of residence, we offer the following privacy rights to all users:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct or update inaccurate information in your account or records.
• Right to Deletion: You may request that we delete your personal information, subject to our legal obligations to retain certain data.
• Right to Withdraw Consent: Where our processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Opt Out of Marketing: You may unsubscribe from marketing emails by clicking the "unsubscribe" link in any promotional email, or by contacting us directly. You may opt out of SMS marketing by replying "STOP" to any marketing text message.

8.3 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us using the following methods:

• By Email: [email protected]
• Through Our Website: anthonyscoalpizzas.top

We will respond to your request within 45 days of receipt. If we require additional time, we will notify you of the extension and the reason for it. We may ask you to verify your identity before processing your request to ensure the security of your information. We will not charge a fee for processing your request unless it is manifestly unfounded, excessive, or repetitive.

9. Children's Privacy

We are committed to complying with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verifiable parental consent. Our website is not directed to children, and we do not knowingly solicit data from or market to children under 18 years of age.

If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete that information from our records. If you believe we may have collected information from a minor, please contact us immediately at [email protected].

Parents or legal guardians who have concerns about their child's privacy in connection with our Services are encouraged to contact us using the contact information provided in this Policy.

10. International Data Transfers

Anthony's Coal Fired Pizza is based in the United States and our primary data processing activities occur within the United States. Our website is intended for users located in the United States, and our data practices are designed to comply with applicable U.S. federal and state privacy laws.

If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country. By using our Services from outside the United States, you acknowledge and consent to the transfer of your information to the United States.

We take appropriate measures to ensure that any international transfer of personal data is carried out in compliance with applicable law and with adequate safeguards to protect the security and integrity of the information transferred. If you have questions about international data transfers, please contact us at [email protected].

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, applications, or social media platforms that are not operated by us. When you click on a third-party link, you will be directed to that third party's website. We strongly advise you to review the privacy policy of every third-party site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. The inclusion of a link to a third-party website does not imply endorsement of that website or its privacy practices by Anthony's Coal Fired Pizza.

Common third-party integrations on our website may include:

• Social media sharing buttons (e.g., Facebook, Instagram, Twitter/X)
• Online ordering and delivery platform integrations
• Google Maps for restaurant location services
• Review and rating platforms

12. Do Not Track Signals

Some browsers have a "Do Not Track" feature that signals to websites that you do not want your online activity tracked. At this time, our website does not respond to "Do Not Track" browser signals because there is no consistent industry standard for compliance with such signals. We will continue to monitor developments in this area and update our practices accordingly.

California residents have additional rights related to "sharing" of personal information for cross-context behavioral advertising. If you wish to opt out of such sharing, please contact us at [email protected].

13. How to File a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority.

13.1 Federal Trade Commission (FTC)

The FTC is the primary federal agency responsible for consumer protection in the United States and enforces rules against unfair or deceptive practices, including those related to privacy. You may file a complaint with the FTC at:

• Website: ftc.gov/complaint
• Phone: 1-877-382-4357
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

13.2 California Privacy Protection Agency (CPPA)

If you are a California resident and believe your CCPA/CPRA rights have been violated, you may file a complaint with the California Privacy Protection Agency:

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

13.3 State Attorney General

You may also contact your state's Attorney General office to report privacy-related concerns. Many state Attorneys General have consumer protection divisions that handle privacy complaints.

13.4 Contact Us First

We encourage you to contact us directly before filing a formal complaint so that we can address your concerns as quickly and efficiently as possible. We are committed to resolving any privacy issues in a fair and timely manner.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time, at our sole discretion. We will indicate the date of the most recent revision at the top of this page. If we make material changes to this Privacy Policy, we will notify you by posting a prominent notice on our website and/or by sending an email notification to the address associated with your account.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this Policy constitutes your acceptance of the revised terms.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. Our privacy team is available to assist you with any inquiries you may have.

We aim to respond to all privacy-related inquiries within 10 business days. For formal rights requests under the CCPA/CPRA, we will respond within 45 days as required by law.